Returns and Exchanges
Q: What is DenimExchangeUSA.com’s Return Policy?
A: DenimExchangeUSA.com accepts the return or exchange of full-priced merchandise with the original receipt and tags attached for up to 30 days after purchase. All sale merchandise is exchangeable only. All sales are final on undergarments, sunglasses, goggles, watches, jewelry, and body jewelry. Returns are refunded in the method of original payment. Shipping is nonrefundable. All merchandise must be returned in its original unused, unwashed packaged & resalable condition. Shoeboxes must not have tape or any other shipping labels on them - use the box the shoes were shipped in to return shoes.
RETURNS TO A STORE, BY MAIL & EXPRESS EXCHANGES
Q: How can I return or exchange merchandise ordered from DenimExchangeUSA.com?
A. Need a different size? Color? Style? We'll send it to you! Simply choose one of the following convenient options to make a return or exchange:
Return To A Denim Exchange Store
Returning has never been easier. Simply bring the item(s), along with your original receipt, photo ID, and the credit card you used when you placed your order, to any Denim Exchange retail store. Use our Store Locator to find the nearest Denim Exchange store.
Need it in a hurry? Simply call this number: 1-855-denimex (336-4639), and order your replacement merchandise. In-stock merchandise will be shipped within approximately 48-72 hours at no extra charge for shipping and handling. We will charge your credit card for new merchandise and refund your credit card for returned merchandise as soon as we receive it.
Return or Exchange By Mail
Complete the Return/Exchange Form included in your original shipment, and enclose it with the item(s) in its original packaging (when possible). When exchanging items, be sure to indicate the replacement item, including the style number, color, and size.
Packages must be shipped pre-paid. We cannot accept C.O.D. deliveries.
Refunds and exchanges are processed when item(s) are received. Denim Exchange will pay to ship items processed as exchanges to you. Refunds are given for the price indicated on the original receipt. Credits for returned or exchanged merchandise will be issued to the original credit card only. Please allow 1 to 2 billing cycles for the credit to appear on your statement.
RETURNS WITHOUT RECEIPT
Q: What if I need to make a return, but I've lost my original receipt?
A: If you no longer have a copy of your original receipt, an exchange may be made for merchandise of equal or lesser value. If you have further questions or require additional assistance, please email our Online Customer Service department at firstname.lastname@example.org
Q: How do I return an item I received as a gift?
A: To return an item you received as a gift, simply call this toll-free number: 1-855-denimex (336-4639). Gift items with a receipt can be exchanged or returned for a Denim Exchange Store Credit.