Return Policy
Q: What is DenimExchangeUSA.com’s Return Policy?
A: DenimExchangeUSA.com accepts the return or exchange of full-priced merchandise with the original receipt and tags attached for up to 14 days from the day package is delivered by courier to customer. All sale merchandise is exchangeable only. All sales are final on Jordan/Nike launch products, undergarments, sunglasses, goggles, watches, jewelry. Returns are refunded in the method of original payment. Shipping is nonrefundable. All merchandise must be returned in its original unused, unwashed packaged & resellable condition. Shoeboxes must not have tape or any other shipping labels on them - use the box the shoes were shipped in to return shoes.
Q: How long does an item take to Ship after order is Placed?
A. We usually ship out orders 1-3 days after order is placed online, unless customer specifies express shipping.
RETURNS TO A STORE, BY MAIL & EXPRESS EXCHANGES
Q: How can I return or exchange merchandise ordered from DenimExchangeUSA.com?
A. Need a different size? Color? Style? We'll send it to you! Simply choose one of the following convenient options to make a return or exchange:
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Return To A Denim Exchange Store
Returning has never been easier. Simply bring the item(s), along with your original receipt, photo ID, and the credit card you used when you placed your order, to any Denim Exchange retail store. Use our Store Locator to find the nearest Denim Exchange store. -
Express Exchange
Need it in a hurry? Simply call this number: 1-855-denimex (336-4639), and order your replacement merchandise. In-stock merchandise will be shipped within approximately 48-72 hours at no extra charge for shipping and handling. We will charge your credit card for new merchandise and refund for returned merchandise as soon as we receive it in the same condition it was sent out. -
Return or Exchange By Mail
Complete the Return/Exchange on our site https://denimexchangeusa.com/a/returns, include the items in your original shipment, and enclose it with the item(s) in its original packaging (when possible). When exchanging items, be sure to indicate the replacement item, including the style number, color, and size on the site before completing it. - International Returns Unfortunately at the current moment we do not accept international returns or exchanges, we are also not held accountable for the Duty and tax charges required at Customs.
Packages must be shipped pre-paid. We cannot accept C.O.D. deliveries.
Refunds and exchanges are processed when item(s) are received. Denim Exchange will pay to ship items processed as exchanges to you. Refunds are given for the price indicated on the original receipt. Credits for returned or exchanged merchandise will be issued to the original credit card only. Please allow 1 to 2 billing cycles for the credit to appear on your statement.
RETURNS WITHOUT RECEIPT
Q: What if I need to make a return, but I've lost my original receipt?
A: If you no longer have a copy of your original receipt, an exchange may be made for merchandise of equal or lesser value. If you have further questions or require additional assistance, please email our Online Customer Service department at support@dnmexchange.com
GIFT RETURNS
Q: How do I return an item I received as a gift?
A: To return an item you received as a gift, simply call this toll-free number: 1-855-denimex (336-4639). Gift items with a receipt can be exchanged or returned for a Denim Exchange Store Credit.
What happens when my item is backordered?
Items that aren't available to ship when an order is placed are on backorder and will ship at a later date. We'll provide you with an approximate ship date when you add the item to your bag and when you check out. Backorder ship dates are approximate, and we'll email you if the date changes. Please note that, while your credit card will be authorized on the date you place your order, you will not be charged until the item ships.